Role: Customer Support Specialist (B2C)
Location: Bristol
Salary: Competitive + Bonus + Benefits
Are you a confident, enthusiastic and energetic Customer Support Specialist, with upselling experience, who has HVAC industry knowledge or similar?
Are you technically minded and want to work in a fast-paced environment, supporting 3 Business Development Managers and their customers, offering a high-class service? Then please read on…..
What’s In It For You?
Daikin UK care about what they do and who helps them to do it, so they put great emphasis on rewarding their employees every step of the way. This includes:
• Work from home 2 days a week (after initial training period)
• Highly competitive annual bonus
• Employer Contributions to Pension
• Comprehensive Private Medical Insurance, Health Cash Back Plan, dental insurance, gym discounts
• Discounted dining card, shopping discounts and social events
• Cycle to work scheme
What Will You Be Doing?
You will act on behalf of our Sales Representatives and be the main contact for account support and customer service with Contractors, in collaboration with Business Development, and help to drive sales and high levels of customer retention by delivering superior customer service.
You will:
• Act as first point of support for customers and take ownership of enquiry resolution including making outbound calls to follow up.
• Liaise closely and work colla...