The successful candidate/s will: be responsible for providing first line support within an IT Service Desk to both the CSU and its Clients. have basic technical skills to resolve first-time fixes for technical issues for incidents and standard service requests through defined processes; ensuring standards, quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected to work in a flexible service desk operating model enable efficient and effective service delivery allowing the flexing of resources to meet demands where required. liaise closely with colleagues in external NHS Trusts and with General practice staff. They will have extensive contact with the users, via the telephone or via remote services. .must be able to meet the travel requirements in a timely and cost-effective way These are substantive posts. Internal secondment opportunities will be considered, however, applicants must seek approval from their current Line Manager prior to submitting an application. The Service Desk is open Monday to Friday 7am to 8pm and candidates would be required to work shifts between 7am 3pm, and 12pm - 8pm totaling 37.5 hours.