Job Description
We have two temporary roles for 6-8 weeks on the Service Desk for a London Borough in East London. The roles involve working on the Service Desk in a Windows environment, resolving BAU tickets, building and profiling laptops, and handling walk-in queries. One of the roles will focus on building and configuring mobiles and tablets as part of a mini-project.
Minimum Requirements
1. Significant experience of IT or helpdesk support in a large, complex customer-facing organization.
2. Experience working as part of IT and project teams with structured project management controls.
3. Proven experience delivering high-quality customer service to IT service consumers.
4. Competence in managing assets, purchasing, and disposal processes.
5. Experience using an ITSM tool for task and knowledge management.
6. Experience developing, documenting, and maintaining PC builds.
7. Effective communication skills, both face-to-face and in writing, with the ability to report accurately and concisely.
8. Ability to work calmly and accurately under pressure, including urgent situations.
9. Substantial knowledge of technical domains, including some of the following:
* Microsoft Server R2 and above
* Virtualisation technologies (e.g., VMware vCenter, Microsoft Hyper-V)
* Microsoft Exchange
* VMWare
* Microsoft Active Directory, including GPOs
* DNS, DHCP, TCP/IP
* MSI software packaging
* Microsoft PowerShell scripting
* Microsoft Office
* VOIP telephony
* Microsoft Skype for Business
* ITSM administration, preferably Hornbill
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