Service Desk Analyst (Hybrid) – £31,000 per annum DOE
DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client’s IT infrastructure. If you’re passionate about troubleshooting, problem-solving, and enhancing user experiences, this role is perfect for you.
What You’ll Be Doing:
As a Service Desk Analyst, you’ll be the first point of contact for resolving technical issues and ensuring seamless IT operations. You’ll work on a variety of tasks, from managing Active Directory accounts to troubleshooting Microsoft Teams, all while delivering exceptional customer service to our users.
Key Responsibilities include:
* Technical Support: Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary.
* Active Directory Administration: Manage user accounts, permissions, and group policies to ensure efficient system access.
* Intune Device Management: Configure and troubleshoot devices, policies, and applications via Intune.
* Application Expertise: Investigate and resolve issues with Microsoft applications such as Teams, Outlook, and Office Suite.
* License Allocation: Administer and monitor software licenses, ensuring compliance and efficient usage.
* Problem Diagnosis: Use investigative skills to identify root causes of recurring issues and implement long-term solutions.
* Documentation: Maintain detailed records of incidents, processes, and resolutions to enhance team knowledge.
What You’ll Bring
You’ll have a solid foundation in IT support, with a proactive attitude and the ability to simplify technical solutions for users.
Key Skills and Experience:
* Active Directory Expertise: Proven experience in managing accounts, permissions, and configurations.
* Intune Administration: Hands-on experience with device and application management.
* Microsoft Application Support: Strong knowledge of troubleshooting Teams, Outlook, and other Office tools.
* Problem-Solving Skills: A methodical approach to diagnosing and resolving technical challenges.
* Customer Service Mindset: Effective communicator with a focus on delivering exceptional user support.
Desirable Qualifications:
* ITIL Foundation or equivalent experience in IT service management.
* Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or similar.
What’s in It for You?
We offer a dynamic and supportive environment where your contributions make a real impact.
Benefits include:
Salary: £31,000 per annum dependent on experience
Hybrid Working: Enjoy flexibility with a mix of remote and on-site work.
Professional Development: Opportunities for training and career growth.
Additional Perks: Company pension, holidays, and more!
Apply to be considered, interviews are starting and taking place in the coming weeks!
*Please note this role requires full UK RTW – no sponsorship is offered!
All applicants must be based in the UK to be considered!*