Location: Hybrid (London-Based Office)Salary: £30,970 - £32,500 per annum + 6% employer pension contribution & standard benefitsProbation Period: 6 months
Are you a detail-oriented problem solver with strong communication skills? Do you have a passion for delivering outstanding customer service and resolving complaints with professionalism and empathy? If so, this Complaints Handler role could be the perfect opportunity for you!
About the Role
As a Complaints Handler, you will be the first point of contact for complaints, ensuring they are handled efficiently, fairly, and in line with regulatory guidelines. Your role will involve investigating complaints, liaising with multiple stakeholders, and providing clear and timely updates to customers. You will also help identify trends and areas for process improvement, contributing to the continuous enhancement of our service standards.
Key Responsibilities
1. Receive and acknowledge complaints, ensuring timely and accurate logging in the complaint management system.
2. Investigate complaints by gathering relevant information from multiple sources and assessing against policy terms and conditions.
3. Communicate with complainants via telephone and written correspondence, providing regular updates and transparent expectations.
4. Liaise wi...