Description
Salary: £35,000
Location: Flexible across Great Barford, Bedford, or Cambridge
Great Barford: New Road, Great Barford, Bedford, MK44
Bedford: Viking Industrial Estate, Hudson Road, Bedford, MK41
Cambridge: Crome-Lea Business Park, Madingley Road, Cambridge, CB23
Are you a quick thinker, a problem solver, and a natural communicator?
Our client is at the forefront of transforming tool hire within the UK construction industry. We're looking for someone energetic, proactive, and solutions-focused to join their Customer Support Team—a key player in delivering exceptional service to their clients.
This is a busy, fast-paced role where you’ll liaise with customers daily across phone calls, live chat, emails, and WhatsApp—resolving queries and ensuring operations run seamlessly.
What You’ll Be Doing:
* Managing customer communications: responding via phone, live chat, WhatsApp, and email.
* Raising orders, processing invoices, and resolving delivery issues, including damages or missed deliveries.
* Collaborating across departments to ensure smooth operations and exceptional customer experiences.
* Maintaining accurate system updates with customer activity and key processes.
Requirements
What We’re Looking For:
* A problem solver who thrives under pressure and can think on their feet.
* Someone who loves building relationships, both with customers and teammates.
* Strong m...