Do you have experience working in a 1st line support role with exceptional customer service skills? Looking for an opportunity to support users at one of the UKs largest charities?
If so, you could be the Service Desk Analyst we need!
About the role
As a Service Desk Analyst at British Heart Foundation (BHF), youll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.
Youll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, youll ensure that the knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.
With a high percentage of customers being in the Retail directorate, youll be required to participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week staggered in accordance with the support rota.
Working arrangements
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, approximately 2-3 days a week. Working hours needed to deliver the...