Inbound Sales Executive
Location: Sevenoaks, Kent
Salary: £25k - £30k (OTE £40K - £50k)
About Us:
ICE Services Group is a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors. We pride ourselves on delivering exceptional service in challenging environments, including biohazard cleanup, oil spill response, mould remediation, fire and flood restoration, chemical spill management, and trauma scene cleaning.
Job Description:
We are seeking a motivated and customer-focused Inbound Sales Executive to join our dynamic team. In this role, you will be the first point of contact for potential clients, handling incoming calls, emails, and live chat inquiries. Your primary responsibilities will include providing quotes, following up with clients, and ensuring a seamless customer experience.
Hours of Work: This is a full-time office-based role with core hours being 8:30 am to 5 pm. However, the team works on an on call rota which includes evening and weekend work every 6 weeks.
Key Responsibilities:
* Field incoming calls, emails, and live chat inquiries from potential clients.
* Provide accurate and timely quotes for our specialist cleaning services.
* Follow up with clients to ensure their needs are met and to close sales.
* Maintain detailed records of client interactions and transactions on the company’s CRM system BigChange.
* Collaborate w...