Senior Customer Support Specialist Slough Permanent / Full time (Hybrid) Salary - £32,000 - £36,000 Opportunity Our client is a well known and respected brand based in excellent offices and offering a superb benefits package. The main purpose of the role is to ensure that the highest level of customer service is given to their consumers. Some of your responsibilities will include: Responding to queries and complaints through all mediums in a professional manner Organising refunds, replacements or repairs as appropriate Updating internal systems including SAP / Salesforce / Excel Building excellent relationships and liaising with internal departments as necessary Fully participating in meetings and providing training as appropriate Education ALevels at a minimum, degree preferred Knowledge Excellent use of English in a business environment Knowledge of SAP preferred Skills Competent Excel user in order to analyse data Ability to assess procedures and implement improvements as necessary Experience At least 3 years’ experience working within a customer service role, either B2B or B2C Ability to respond to all social media enquiries with the experience of working on different communication channels