Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 37.5 hours, Monday-Friday (day shifts)
Job type: Full time, Permanent
Ref: 1219
Competitive starting salary - At the desk training - 26 days annual leave plus bank holidays - ongoing training and development
Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent) to join our growing IT Service Centre in Camberley. Due to an increase of work and demand for our Managed Service offering, we are in a great place to grow our team to support our growth. Plenty of training and continuous career development is on offer!
This is a Monday-Friday day shifts role, where the successful Service Desk Analyst will be work from our modern Camberley service centre (GU15 3YL).
Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.
Service Desk Analyst - What you'll do:
Act as the 1st point of contact for new incidents, requests, and queries raised by Telent customers over a wide range of platforms - telephone, email, B2B and customer portals
Log incidents, requests and queries via a dedicated online customer portal
Ensu...