A world leader in the design, manufacture and installation of seismic instrumentation used in seismology research, oil and gas exploration and production. With the continued expansion of our business, we are recruiting a Junior Customer Support Co-Ordinator. This role could suit a graduate or someone who has provided virtual software/product training. Any international exposure would be beneficial, as the role involves providing training on our software and products, mostly virtual, along with usual customer support tasks, manual writing, etc.
The company is engaged in a wide variety of engineering disciplines ranging from intricate mechanical design challenges requiring micron level accuracy to large scale mechanical systems, electronics, and software. The company is on a sustained growth path and is looking for highly motivated individuals to join our growing team.
Desired Skills and Experience
1. Good background in maths and physics
2. Problem-solving mindset
3. Good understanding of scientific and technical English
4. Computer literate
5. Virtual software knowledge
6. Customer service skills
7. Good communication, written and verbal
8. Engineering, Science degree, or equivalent
9. Experience in a research environment
10. Familiarity with sampling theory and cybernetics (control theory)
11. Interest in Earth Science
12. Knowledge of Windows, Linux, and networking (IP / Wi-Fi / GSM / serial)
13. Knowledge of programming in a well-known language
14. Experience of providing support externally to an international client base
Demonstrable Character Traits
1. High level problem-solving ability
2. Logical thinker
3. Excellent communication skills, both internally and with customers
4. Proactive, self-motivated, and organised
5. A strong willingness to learn and develop
Personal Qualities
1. Energetic and self-motivated
2. Able to manage multiple priorities under pressure
3. Can work both independently or within a team
4. Persistent
5. Unbounded enthusiasm
6. Self-driven
Additional Points that Count in Your Favour
1. Practical hobbies and personal interests will likely reflect a practical nature
2. Multilingual capability could be beneficial
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