Job Responsibilities:
1. Enthusiasm, confidence, and the ability to work in a team.
2. The ability to manage the finances of bookings, e.g., pre-payments, cancellation fees, correct billing.
3. The ability to upsell and gain maximum profitability.
4. Excellent customer care and communication skills to build great relationships with our customers.
5. Good time management and diary management skills.
6. Attention to detail and the ability to remain calm under pressure.
7. Previous experience in a similar role is essential.
8. IT skills and experience with hotel software, such as Opera, is desirable.
Why work at Luton Hoo:
We are dedicated to the development of our staff and offer a great range of benefits:
1. Meals are provided by our talented kitchen team whilst on duty.
2. Enhanced holiday allowance after 5 years' service.
3. We have plenty of free parking.
4. We also have amazing recognition awards for exceptional customer service.
5. A share of the service charge*
6. Staff accommodation – (subject to availability).
7. Discounted rates in all of our hotels for you, your family, and your friends!
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