Social network you want to login/join with:
Technical Support and Training Manager, Blackburn, Lancashire
Client:
Owen Daniels
Location:
Blackburn, Lancashire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
21.03.2025
Expiry Date:
05.05.2025
Job Description:
Are you a qualified electrician? Do you have experience in the installation of heating control products and systems? I want to talk to you!
I am looking for a Technical Support and Training Manager for my client who specializes in control systems that deliver warmth, comfort, and energy efficiency. This position will provide Technical Support and Training Services to customers and internal teams and play a pivotal role in delivering exceptional customer service to end users.
Job Details
Permanent
Salary Dependant on Experience
Monday to Friday – 8:30am – 5 pm
Blackburn
Key Responsibilities:
* Provide post-sale technical support to business and consumer customers, managing complex inquiries and recommending solutions.
* Lead and manage technical support staff, enhancing processes and collaborating with cross-functional teams for product and service improvements.
* Develop and deliver technical training courses for customers, coordinating workshops and gathering feedback to improve learning outcomes.
* Conduct employee training, address skills gaps, and monitor performance improvements through set KPIs.
* Support the sales team with solutions to drive business growth, while staying updated on product knowledge and industry standards.
Essential Experience/Skills/Qualifications:
* Previous experience installing heating control products and systems.
Company Benefits:
* Medical cash plan
* 20 days holiday + bank holidays
If you feel you’re a good fit for this position, please click ‘apply’
#J-18808-Ljbffr