Job Description
Our international client requires an experienced Sales Customer Support Specialist to join their team on a rolling contract.
Position Summary:
You will work in a busy department that represents the heart of the business and manage all customer orders, shipping, and invoicing related to orders received from the regional sales offices.
1. Major Job Functions:
· To manage all sales order processing including projects, from receipt of order to invoicing and reporting of the results.
· Liaise with customers on the status of each order with updates as required for customer service metrics
· To liaise with the Customer Service Department regarding commercial and technical queries relating to products, and orders for products.
· Liaising with various offices and vendors to ensure customer delivery expectations are met
· Provide customers with documents, certificates, manuals and datasheets as and when required
· Dealing with telephone enquiries from customers and regional offices
· Assisting with the stock take, and investigating the discrepancies afterwards.
· Producing daily financial reports
· Liaise with the finance team to create new accounts and existing account amendments.
· Assist the finance team with matching invoices against purchase orders.
· Maintain and monitor customer order mailboxes.
· Monitor, update and maintain customer portals including uploading documents and updating delivery information
· Work with shipping/logistics to produce bespoke customer documents as required
· Other duties and projects as specified.
1. Key Skills and Behaviours Required:
Key Skills required are:
· Customer order management and processing experience
· Computer literate with a good working knowledge of Microsoft applications
· Numerical accuracy
· Articulate, good written and verbal communication
· Accurate, good attention to detail
· Ability to prioritise, and manage multiple tasks
· Team player and able to work on their own initiative
The behaviours required are:
· Positive, enthusiastic attitude
· Flexible to changing priorities
· Able to manage situations so they don’t become stressful
· Friendly and approachable
· Supportive to all team members
· Co-operative and collaborative with all team members
· Self-awareness to modify and choose appropriate behaviour to influence a situation positively
· Confidence to express ideas and thoughts on situations or events
· Able to build positive relationships, and rapport built on mutual trust
Duration: Rolling Contract
Interested? Please apply.