Lascar is a market-leading UK electronics company based in Whiteparish, near Salisbury. We have an exciting opportunity for a highly organised, self-motivated Administrator to join our busy Customer Support team; a key area of our business. You will play a critical role in processing sales orders and being a helpful and friendly first point of contact for all customers. This is a busy and varied role requiring an excellent telephone manner and high attention to detail.
Key Responsibilities:
1. Administrative duties such as processing sales orders, raising new quotations, issuing credit notes etc;
2. Communicating with customers via phone and email to process orders and respond to sales enquiries;
3. Collaborating with other internal teams (such as purchasing and despatch) to ensure smooth operations and first class customer support;
4. Processing web orders and payments;
5. Running daily sales reports as required;
6. Maintaining the sales database with customer details and amending where necessary.
Key Requirements:
1. Previous experience in a customer support/sales admin role;
2. Strong administrative and organisational skills with a keen eye for detail;
3. Excellent written and verbal communication skills;
4. A proactive, “can-do” attitude;
5. Ability to juggle multiple tasks and work efficiently as a team;
6. Excellent IT skills with experience in Microsoft Excel, Word and Outlook;
7. Willingness to learn and develop (full training is provided);
8. Knowledge of a CRM system would be advantageous but not essential;
9. A driving licence and reliable transport (public transport is not readily available to our office).
Benefits:
1. Salary: up to £30,000 depending on skills and experience.
2. Working Hours: 8.30am to 5pm, Monday to Thursday and 8.30am to 4pm on a Friday.
3. Holiday: Starting entitlement is 22 days plus Bank Holidays – this increases each year to a maximum of 28 days plus Bank Holidays.
4. Sabbatical: One month paid sabbatical after 6 years of work.
Lascar is a non-smoking/non-vaping company.
Job Type: Full-time
Pay: Up to £30,000.00 per year
Additional Benefits:
1. Company events
2. Company pension
3. On-site parking
Schedule:
1. Monday to Friday
Ability to commute/relocate:
1. Salisbury, SP5 2SJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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