THE OPPORTUNITYAn exciting opportunity has arisen to join a dynamic organisation in Teesside as a Technical Support Administrator. This role offers the chance to provide first-line technical support for a range of digital training platforms used by customers in various high-risk industries. As part of a collaborative team, you will play a key role in troubleshooting and resolving technical issues, ensuring a seamless user experience for both external customers and internal staff.Salary: £24,000 - £27,000Location: Stockton-on-TeesWorking Hours: 07:30 – 16:00 (Monday – Friday) with some flexibility requiredHybrid Working: 3/2 split available, though on-site presence is preferred.THE ROLEAs a Technical Support Administrator, you will be the first point of contact for customers facing issues with the company’s digital platforms. You will provide technical support via phone, email, and chat, assisting customers with troubleshooting problems, guiding them through platform features, and resolving common technical issues. In addition to supporting external customers, you will also be on hand to provide first-line troubleshooting assistance to colleagues across the business, ensuring smooth internal operations and collaboration.Key responsibilities include:
1. First-Line Support: Provide assistance to external customers experiencing technical iss...