Job Title: Inbound Sales Advisor (Fuel Division) Location: Crewe, CW1 6EG (approximately 5 minutes walk from train and bus links) Hours: Monday - Friday 8:30am - 5pm (no weekends, evenings or bank holidays) Role Summary: An Inbound Sales Advisor must strive for excellence, ensuring that every sales lead they receive is treated like gold and in turn, converted into a customer for the business. Radius invests heavily in this sales function as not only does it feed the Fuel division with customers, but also the company's other business units. Although the sales leads are inbound and warmer than traditional outbound leads, sales process is paramount to ensure the customers' needs are met and Radius provide the right solution first time. Given this, the successful individual will have excellent verbal and written communication skills, be able to work in a structured manner, have the ability to challenge, probe and question effectively, negotiate and close the sale. Key Responsibilities: Handle Inbound Sales Leads: Respond to incoming customer calls, emails, and sales leads promptly, professionally and in line with business expectations. Sales Conversion: Identify sales opportunities through a consultative approach and convert leads into business by understanding customer needs and offering the right solution first time. Product Knowledge: Maintain a deep understanding of Radius’ products and services, enabling you to identify further opportunities within your sales ripe for referring. Follow-Up: Conduct follow-up communications with potential and existing customers to ensure satisfaction. Sales Targets: Meet or exceed monthly sales targets and key performance indicators (KPIs). CRM Management: Accurately input and manage customer information and sales activities in Salesforce. Collaboration: Work closely with your peers, leadership team, and other relevant departments to improve efficiencies. Feedback: Gather customer feedback and provide insights to the product and marketing teams to help improve offerings and customer experience. What do we expect from you? Proven experience in a sales, preferably in a B2B environment. Strong communication skills, both verbal and written, with the ability to engage prospects effectively. Excellent negotiation and persuasion skills with the ability to overcome objections. Self-motivated and results-oriented, with a track record of meeting or exceeding sales targets. Proficiency in using Salesforce and Microsoft Office Ability to work independently and as part of a team with a high level of accountability. Flexibility to adapt to changing priorities and work in a dynamic environment. Willingness to learn and continuously improve sales techniques and strategies. High degree of professionalism, exceptional standards and strong work ethic. Heard of us? We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. We have over 400,000 customers worldwide with over 50 offices across Europe, North America, Asia, Australasia and Africa and over 2,800 staff, primarily in the UK and Ireland. What can you expect of us? Culture | an environment that encourages you to be you best; that is inclusive, welcoming and keen to support your career ambitions and values innovative and driven people Energy | A fast-growing organisation that defines itself as being agile and innovative Passion | Driving for continuous improvement, which you will be empowered to get behind from day one. Support | Committed to developing people through regular training, coaching and feedback sessions Earnings | Fair, clear and competitive earnings opportunities through basic, commissions and referrals. And some of this…. Annual salary reviews 25 days annual leave public holidays Generous commission schemes Enhanced maternity and paternity leave Free use of gym facilities on site Free breakfast Ongoing learning and development Incentive events and holidays Internal progression opportunities Employee Fuel discount scheme EV salary sacrifice scheme Cycle to work scheme Still curious? If you feel we are a good match for each other, you can apply online now Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by our Talent Team. Account Management, Customer Service, Sales, Call Centre, Office, Customer service advisor, Client Support Advisor, Customer Service agent, Administration, Admin, Account Manager, Key Accounts Manager, Client Support, Client Retentions Advisor, Senior Account Manager, SEO Account Manager, Account Manager. Sales, customer retention agent, customer relationship advisor