The post holder will be responsible for supporting the Aftermarket and Services department in the accurate and timely loading, coordination, and delivery of customer orders through integrating closely with multiple areas of the business. Responsibilities Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements. Work with Planning, Production and Supply Chain to establish accurate lead times for quotes. Attend regular departmental board walks/meetings to ensure order delivery is committed to within the business and any issues relating to the customer order book are resolved. Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate Compile quotes to ensure margin budgets are achieved. Report on quotes and revenue forecasting. General administration and management of the Aftermarket spares price list to ensure profitability is maintained and customers are fully informed of change. Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers. Conduct regular KPI reviews to ensure both internal and external goals and targets are met and escalate any forecasted issues to the Customer Relationship Managers when required. Participation in the 24-7 out-of-hours customer AOG support line via a rota system, where customer calls and orders are managed. Administration and reporting as necessary. Reward Competitive salary Annual bonus (linked to company performance) 33 days annual leave 37.5 hours per week Flexi time working £5,000 employee referral bonus Health cash plan Contributory salary sacrifice pension scheme Cycle to Work Scheme Life Assurance Scheme at x4 gross salary Competitive enhanced Maternity and Paternity pay Dedicated employee parking Employee Recognition scheme Long Service Awards Wellbeing Initiatives Discounted Gym membership Local charity / sponsorship activities Learning and development opportunities Career progression Requirements Essential 2 years' experience in an equivalent role within a production/manufacturing environment. Proficient in using MS Word and Excel. Working knowledge of Order Management Systems (MRP) Experience in customer order management. Ability to work to tight deadlines while coordinating with a multi-departmental delivery process. Effective organisational, prioritisation, and time management abilities. Minimum grade C in English and Maths GCSE Desirable Experience in customer order management. Experience or involvement in Quality/Customer Audits Procurement experience We reserve the right to enhance criteria on shortlisting. Thompson Aero Seating is an Equal Opportunities employer. The closing date for applications is the 29th September 2024 at 17:00. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.