Complaints Handler / Compliance Assistant
Location: Manchester (Hybrid)
Job Type: 12 month FTC
An Insurance client in South Manchester is seeking a Compliance Assistant / Complaints Handler to join their Manchester-based team. This is a fantastic opportunity for someone looking to gain broad compliance experience within a growing and customer-focused insurance business. You will be managing the complaint load whilst also supporting the wider Compliance team on the below responsibilities:
Key Responsibilities:
* Complaints Management Support – Assist in handling and monitoring customer complaints to ensure regulatory compliance.
* Third-Party Claims Oversight – Monitor the performance of third-party claims providers and ensure adherence to regulatory and contractual requirements.
* Audit & Monitoring – Conduct reviews of customer interactions, policy files, and marketing materials to ensure compliance with FCA regulations.
* Regulatory Reporting – Support the compliance team in tracking key compliance metrics and preparing reports.
* Stakeholder Engagement – Work closely with the contact centre, claims teams, and marketing to ensure best practices are followed.
Key Requirements:
* Previous experience in a compliance, complaints, or monitoring role within financial services or insurance.
* Knowledge of FCA regulations related to personal lines insurance is highly desirable.
* Strong attention to detail with an analytical approach to problem-solving.
* Excellent communication skills and ability to work collaboratively across teams.