Service Desk Analyst - Inside IR35 Contract
An immedaite requirement for a Service Desk Analyst to join an established Service Desk team for a leading London Market Insurer. As part of this experienced team you will provide 1st and 2nd line resolutions to business requests and incidents.
In a fast paced environment, you will support multiple stakeholders from non-technical, technical and up to C-suite level stakeholders. You will have excellent communication with experience supporting Windows 10+, MS Office, Citrix and Azure AD.
This is an initial 3 month contract with a day rate of £250 - £350 Inside IR35. An immdeiate starter is needed.
Responsibilities:
* Accurately log, categorize, and process all incidents and service requests
* Perform regular system maintenance tasks, such as daily backup and server checks
* Handle tasks related to new joiners, movers, and leavers
* Conduct initial and secondary troubleshooting and diagnosis of technical issues
* Escalate complex issues and incidents, ensuring they are resolved to the user's satisfaction
Requirements:
* Strong knowledge of MS Windows Desktop and Server Operating Systems (Windows 10+, Windows Server 2016+).
* Proficiency with MS Office and MS Outlook
* Ability to troubleshoot and resolve common PC and server hardware issues.
* Familiarity with diagnosing and resolving mobile hardware issues (Android/iOS).
* Experience with Active Directory for user, group, and computer administration.