Senior Contact Centre Manager
Are you a “purpose and values driven’ Contact Centre Manager with a passion for improving business performance, creating empowered and customer centric cultures; whilst balancing commercial responsibilities with a commitment to continual improvement of service excellence with an empathetic, yet action and results orientated approach ?
If so, an excellent opportunity leading the Contact Centre operation for the charitable organisation, Migrant Help, may be the ideal next career step for you.
This is a permanent post offering 50% hybrid working supporting the contact centre located in Dover.
Salary range is £50’000 - £52’000 + Benefits Package. ( 35 hour working week)
About Migrant Help
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
Migrant Help assists asylum seekers, refugees and survivors of modern slavery across the UK, giving them the tools to overcome trauma, navigate the complex immigration systems and settle into new communities
Key Role Purpose & Responsibilities
This ‘visible and influential’ role will require you to actively manage, coach, inspire and directly lead a team of Operations Managers (2 x Inbound, 1 x Out...