Job Title: Salesforce Training Manager
Location: Richmond, three days per week onsite
Day Rate: £425 per day (inside IR35)
Contract Length: 12-months (possible extension)
Key Responsibilities:
* Design and execute a comprehensive Salesforce training program tailored to the needs of company teams.
* Facilitate the adoption of Salesforce CRM by working closely with users to understand their unique requirements and challenges.
* Develop and maintain training materials, including e-learning courses, guides, tutorials, and videos, to support ongoing learning and development.
* Conduct regular training sessions, workshops, webinars, and one-on-one coaching to ensure elevated levels of competency and confidence among users.
* Monitor and report on Salesforce usage and adoption metrics, identifying areas for improvement and implementing strategies to address them.
* Provide support for US-based projects, demonstrating flexibility to work in alignment with US business hours.
Requirements:
* Proven experience as a Salesforce trainer or a similar role focusing on CRM adoption and user training.
* Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Trainer, are highly desirable.
* Strong understanding of Salesforce CRM functionalities, reporting, and dashboards.
* Familiarity with Learning Management Systems, such as My Trailhead or equivalent platforms, is a plus.
* Excellent communication, presentation, and interpersonal skills with the ability to engage and educate users at all levels.