Role: Inside Sales Executive
Contract: Permanent
Hours: M/F 0830 - 1730
Location: Northampton, NN4
Why work for DACHSER?
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
Benefits:
* Pension Contribution
* Generous Holiday Allowance
* Employee Assistance Programme
* Discount Platform
* Life Assurance Benefit
* Cycle To Work Scheme
Purpose Of The Role:
Support and development of the customer portfolio based on defined KPIs Implementation and further development of administrative sales-relevant processes.
Key Responsibilities:
* Establishing contact with existing and potential customers
* Customer-specific consulting and development
* Preparation, execution and documentation of customer meetings
* Creation and maintenance of all sales-relevant customer information and master data, especially via our CRM system
* Execution and documentation of offer and price updates
* Scheduling and preparation of customer appointments
* Organization of sales campaigns and customer events
The ideal candidate will have:
* Demonstrate a thorough understanding of the logistics sector and in particular an in-depth knowledge of the network/forwarding business
* Attention to detail and high levels of accuracy
* Skilled in adapting their style and language to suit the customer, department or level that they are dealing with
* A high customer service orientation with a passion for delivering quality
* Highly adaptable
* Ability to deal with customer problems efficiently and professionally
* Ability to take responsibility to resolve issues
* Ability to build close professional relationships with customers without getting personally involved
* Ability to work on own initiative and adapt working day around the issues that need to be involved
* Ability to balance the reactive aspects of the role with the proactive elements required to develop revenue and build customer relationships
* Excellent IT skills and data manipulation skills to provide quality reporting for customers
* Excellent skills in Dachser IT systems
* Ability to use intuition and experience to recognise customer issues and ensure that information is shared appropriately and reacted to in the protection of Dachser’s interests
* Geographical knowledge of Europe
* Additional European language skills
* Results driven and motivated
* Committed to contributing and working in a successful team
* Comfortable with targets and KPI
We do not accept CV details from Recruitment Agencies unless Dachser have engaged directly regarding the role requirements beforehand.
Job Types: Full-time, Permanent
Additional pay:
* Bonus scheme
* Performance bonus
Schedule:
* Day shift
* Monday to Friday
* No weekends
Work Location: In person
Reference ID: ISE0532703
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