Home Grown is not your typical Club – it’s where business meets unusual: entrepreneurs, investors and innovators converge to redefine what it means to network and connect.
As a Membership Sales Executive, you will be at the heart of our groundbreaking community.
Why Home Grown?
● Unique environment: Home Grown is the first of its kind.
● Join our family: Become part of the lifeblood of our Club – we are not just a venue; we are a lifestyle.
● Career growth: Elevate your career within a renowned establishment, with opportunities for advancement and skill development.
● Exceptional standards: Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.
● Innovative atmosphere: Immerse yourself in the exciting energy of Home Grown.
What are we looking for?
Sales and Community
● Drive membership acquisition: new enquiries, show-arounds, general enquiries, application process.
● Work fluently, using initiative on best practices and sales workflows including the PeopleVine CRM.
● Make proactive sales calls to qualified leads to introduce the community and establish the needs of the prospective member.
● Maintain clear and consistent messaging in line with the club’s core values, brand narrative and sales goals.
● Follow the Membrane sales process to target prospective members.
● Attend weekly sales meetings to provide an update on progress with regard to sales workflows.
● Use the existing CRM and reporting structure to provide detailed monthly updates on all sales activity in line with sales workflows.
● Attend member events to meet with existing members and identify future prospects.
● Attend external networking events to increase awareness of the club and target potential new members.
● Develop relationships with members and potential members with a view to forming recommendations to improve the membership experience.
● Collate and share membership feedback.
● Proactively suggest ideas for new events, societies and parties that both develop the membership experience and drive club revenue and profitability.
● Ensure that the processes to safeguard and protect the security and integrity of the customer database are followed under GDPR guidelines.
Membership Retention
● Work to agreed monthly, quarterly and annual renewal targets.
● Handle prospective and existing members in such a way that sales and profitability are maintained.
● Maintain the renewals tracker and update on member renewals/leavers weekly.
● Support the member transition to auto-renewals.
● Ensure the Management team are aware of any member’s specific feedback or requirements.
● Ensure the phones are covered at all times and make the Reception team aware if everyone is out of office.
● Ensure that any requests (whether verbal or written) to terminate or amend membership are dealt with efficiently and that every effort is made to retain the member.
● Deal with complaints calmly and tactfully and suggest a reasonable course of action to resolve any complaints.
Financial
● Remain within annual departmental budgets and plans.
● Follow the Club’s processes and procedures at all times.
In return, what do we offer?
● A supportive and inclusive work environment where your contributions are valued.
● Generous commission scheme.
● Opportunities for career advancement and training, including access to exclusive events and networking.
● Competitive salary and pension.
● Private health insurance and Employee Assistance scheme.
● Gym and retail discounts.
● Complimentary meals on duty.
● In-House experiences at both Home Grown and Home House.
● Wagestream.
If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!
Welcome Home.