Job Title: Customer Service & Sales Executive
Location: Manchester M22
Salary: £25,000 Basic (£30,000 OTE)
Working Arrangements: Hybrid
Why Join Us?
At our company, we value our employees and believe in providing a supportive and inclusive work environment. We offer a fantastic benefits package to ensure your success and well-being, including:
Competitive Salary & Bonus - £25,000 basic with OTE of £30,000
Hybrid Working - Enjoy flexibility with a mix of home and office-based work
25 Days Holiday - Plus bank holidays for a great work-life balance
Casual Dress Code - Feel comfortable at work every day
Clear Career Progression - Structured development opportunities to help you grow
Free Onsite Parking - Easy and stress-free commuting
Social Events - Team activities and company events to keep work fun
Enhanced Maternity & Paternity Pay - Supporting you through life's important moments
Employee Assistance Programme - Mental health and well-being support when you need it
About the Role
We are looking for a highly motivated and customer-focused individual to join our dynamic team in Manchester as a Customer Service & Sales Executive. In this role, you will be responsible for delivering exceptional service to both new and existing customers, handling inbound and outbound calls, converting new business, and retaining existing clients. Your main focus will be on ensuring a seamless customer journey, resolving queries, and achieving individual and team targets.
Key Responsibilities:
Provide outstanding customer service through both inbound and outbound calls
Convert new business opportunities and retain existing customers
Handle customer enquiries, renewals, and complaints in a professional manner
Sell and cross-sell products to maximise sales opportunities
Work towards and exceed sales and service KPIs
Stay up to date with product knowledge and regulatory requirements
Accurately record customer interactions and maintain compliance standards
Ensure fair customer treatment by delivering clear and understandable information
Who We Are
Our company is a market-leading business with a reputation for delivering exceptional service. We attribute our success to our passionate and dedicated team, who work together to provide tailored solutions for our customers. We foster a supportive and collaborative culture, where employees are encouraged to grow and develop.
Who We're Looking For
We are seeking a motivated and customer-focused professional with a passion for sales and service.
Essential Experience:
Proven experience in a customer-facing call centre role
Strong sales skills within a regulated environment
Ability to meet and exceed targets and service level agreements
Excellent communication and rapport-building skills
Team player with a proactive and results-driven mindset
Desirable Experience:
Experience working across multiple brands
Previous experience within financial services
Knowledge of insurance policies and industry regulations
Proficiency in Microsoft Office applications
Apply Today!
If you're looking for a rewarding career in a fast-paced, customer-focused environment, we'd love to hear from you! Click Apply Now and take the next step towards joining our fantastic team