This range is provided by Peaple Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Peaple Talent is supporting the search for an IT Service Desk Analyst to provide first-line technical support, resolve IT issues efficiently, and ensure a seamless user experience. This role is ideal for a motivated problem-solver with strong customer service skills and a passion for IT.
What You’ll Do:
1. Troubleshoot & Resolve Issues: Use the IT helpdesk workflow to resolve technical issues within SLA.
2. Call Handling: Provide high-quality support both during and outside standard hours.
3. Customer Communication: Log and track software/hardware issues, escalating complex problems as needed.
4. Service Issue Allocation: Coordinate external technical support when required.
What We’re Looking For:
1. Time Management: Ability to prioritize IT requests based on urgency.
2. Experience: Previous helpdesk or IT support experience.
3. Customer Focus: Team-oriented approach to assisting colleagues and end users.
4. Technical Skills: Experience with Citrix XenApp, Windows Server 2016, Office 365, Azure, Active Directory, VMware 6.7, Teams Telephony, and network security protocols.
5. Problem-Solving: Structured approach to troubleshooting and analytical thinking.
What You’ll Get:
1. A dynamic role within a collaborative IT support team.
2. Opportunities to learn new technologies and develop your IT career.
3. Office-based, 38-hour workweek (Monday to Friday) with occasional out-of-hours maintenance.
Ready to join the team? Click ‘Apply Now’ and send us your CV!
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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