About the Position:
Skyhawke Technologies aims to enhance golfers’ enjoyment of their game by selling a range of innovative devices such as GPS Rangefinders, Launch Monitors, Swing aid tools, and Game tracking devices.
We are seeking a full-time, motivated, detail-oriented Customer Support Specialist to help existing and potential SkyCaddie members.
Your goal will be to provide a positive member experience while supporting the brand and products. We are committed to providing outstanding Customer Support.
Schedule:
Must be available to work Monday – Friday from 9am – 5pm – 37.5 hours per week. Hybrid working: 2 days in office + 3 days working from home.
Customer Support Specialist Responsibilities:
* Take customer support calls covering a range of issues including membership renewals.
* Handle technical support issues both hardware and software related.
* Provide and maintain outstanding customer service and satisfaction.
* Evaluate and troubleshoot customer returns, including device testing.
* Communicate with customers, coworkers, and other departments to facilitate resolution of customer issues and associated electronic workflow and paperwork that require special handling.
* Create labels online and send to customers.
* Meet/exceed goals set and required for each agent.
* Work on membership retention.
Essential Qualities & Skills:
* Previous demonstrable experience in an inbound business-to-consumer call center.
* Exceptional customer service and interpersonal phone etiquette skills.
* Strong technical and communication skills.
* Comfortable working in a fast-paced contact center environment.
* A good listener who demonstrates empathy and aims to create a positive customer experience.
* Ability to solve problems independently, prioritizing the customer’s best interests.
* Receptive to coaching and feedback to enhance performance and meet goals.
* Passionate about learning and committed to gaining new knowledge about product and service changes.
* Team player with a collaborative attitude.
Desirable Qualities & Skills:
* A passion for golf and a good understanding of the game, ideally through playing experience. This role involves engaging with the playing community, so a connection to the sport is a big plus.
Job Type: Full-time
Pay: £26,400.00 per year
Benefits:
* Bereavement leave
* Company pension
* Free parking
* On-site parking
* Private medical insurance
* Sick pay
Schedule:
* Monday to Friday
Application Questions:
* Is the customer always right?
* Applicants that do not complete the following screening questions will be automatically rejected - please confirm that you understand?
* Do you have any golfing experience?
* Can you describe a time when you resolved a difficult customer issue?
* How do you define quality customer service?
* What motivates you to work in customer service?
* Are you comfortable working in a fast-paced environment?
* How do you handle stress while dealing with customers?
* We are specifically looking for candidates with CALL CENTRE experience. In your opinion, what is the worst thing about working in a call centre?
* This is your chance to stand out! Why are you the best person for this role?
Education:
* A-Level or equivalent (preferred)
Experience:
* CALL CENTRE specific: 1 year (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: Hybrid remote in Aylesbury HP17 8LJ
Application Deadline: 10/01/2025
Expected Start Date: 13/01/2025
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