Portuguese Speaking Complaints Handler
Location
Altrincham (Hybrid: 2 days in office, 3 days remote)
Salary
£27,500 per annum
Department
Customer Service
Role Overview
Are you passionate about delivering exceptional customer service? We are looking for a Customer Complaints Agent to join a thriving customer support team. In this role, you will manage customer complaints, ensuring resolutions are reached efficiently and professionally, all while maintaining a high level of customer satisfaction.
This position requires someone who has excellent communication skills, a problem-solving mindset, and a customer-focused approach to helping uphold the company's reputation.
Key Responsibilities
Complaint Handling
Manage and resolve customer complaints across various channels (email, phone, and live chat) within company policies, ensuring a timely and effective resolution.
Investigation & Resolution
Conduct thorough investigations into complaints, liaising with internal teams to find fair and suitable outcomes.
Customer Communication
Maintain clear, empathetic, and professional communication with customers, keeping them updated on progress and final resolutions.
Record Keeping & Reporting
Accurately document complaints, resolutions, and escalations within the company's systems to ensure compliance and continuous improvement.
Compliance & Policies
Ensure all complaints are managed according to internal policies, i...