Customer Support Specialist
📍 Eastbourne (In-office) | 💼 Full-time, Permanent | 💰 £24,000 – £30,000 DOE
Are you passionate about delivering outstanding customer service and excited by the idea of joining a growing, tech-driven business? We’re working with Easy Live Auction, a market leader in online bidding and auction management software, to find a Customer Support Specialist to join their friendly and dynamic team in Eastbourne.
This is a fantastic opportunity to join a successful and profitable company offering long-term career progression, great perks, and a genuinely supportive team culture.
🔧 What You’ll Be Doing:
* Providing excellent client support via phone, email, and remote tools.
* Training clients on how to use the Easy Live Auction platform and services.
* Monitoring systems and services in real-time.
* Continuously prioritising tasks in a fast-paced, reactive environment.
* Participating in ongoing training and development to build your system knowledge.
* Working shifts on a rota basis, including occasional weekend coverage.
✅ What We’re Looking For:
* 2+ years of experience in a customer service or support role.
* Strong attention to detail and a proactive, investigative mindset.
* Excellent written and verbal communication skills.
* Confident using technology and software (including Microsoft Office).
* Ability to multitask and stay calm under pressure.
* A positive, team-oriented attitude.
📦 What’s in It for You:
* Full training on systems and services.
* Casual dress code and relaxed office vibe.
* Games room, free snacks, and drinks.
* Online GP and wellbeing services.
* Company pension & employee discount scheme.
* Regular staff events and social tournaments.
* Eastbourne town centre office location – right next to the train station.
* Clear progression opportunities in a growing company.
🕘 Working Hours:
* Monday to Friday between 8am – 7pm (on a rota basis)
* Weekend availability required (roughly 1 in 3 Saturdays or Sundays)
📍 Location Requirement:
You must be able to reliably commute to Eastbourne or plan to relocate before starting.