Job Title: Complaints Handler
Location: Port Solent
Salary: £13.50 an hour
Job Type: Full-time
Overview:
1. Case manage and investigate customer complaints.
2. Be accountable for all customer contact throughout a stage 1 complaint, via telephone, letter, or email. Build and monitor action plans for customer completions or escalation if/when appropriate.
3. Build relationships with customers and key stakeholders to deliver positive outcomes.
4. Experience in complaints management with excellent communication skills, including accurate clear written skills and good telephone skills.
5. An understanding or experience of Housing Ombudsman but can be taught.
If you are passionate about making a positive impact in the lives of individuals facing substance misuse challenges, we would love to hear from you. This is a 12-week contract with the possibility of extension subject to performance.
How to Apply: Please submit your CV and a cover letter outlining your suitability for the role. We look forward to receiving your application.
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