About the Organisation:
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post:
An opportunity has arisen within Digital and Security (DaS) for a Customer Service Desk Analyst. The core purpose of the Digital and Security (DaS) organisation is the provision of world class Digital and Security expertise, solutions and services to our customers, which include NSS, NHS Boards, Scottish Government and the wider Public Sector in Scotland.
The Candidate:
The Customer Service Desk Analyst role requires the postholder to have excellent customer service and communication skills, good knowledge of IT support and the ability to work well supporting multiple national IT products and services and a variety of customer bases. It is also crucial that the postholder has experience of documenting, following and continual improvement of working processes. The postholder will be expected to work closely with a range of internal teams including Development, Test and other Support Teams, as well as Project and Service managers.
Although this post will primarily focus on specific remits within the team, it is worth noting that these are generic posts and the postholder must be willing, adaptable, agile and have a strong ethos around team culture, customer engagement and enhancing the customer experience.
Location and Working Pattern:
Gyle Square, Edinburgh or Delta House, Glasgow
Currently hybrid working
Monday to Friday, 37 hours per week
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits:
Ourbenefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
Inclusion:
Further information:
For an