A pivotal position within a Specialist Lending Office in central Ipswich. Our client is looking for a Customer focused individual to lead the way in supporting vunerable Loan Customers through potentially difficult times. The role Is fully office based and requires you to do the following: Engage with customers at risk of harm, take a holistic view of their circumstances and create an appropriate and effective support plan, with clear goals. Work with the customer to achieve the defined goals, recognising where the customer’s circumstances may have changed and adapting when necessary. Recognise opportunities to maximise income or reduce expenditure. Signpost the customer and support them through the process to become financially independent and/or improve financial health. Act as consultant to servicing teams to ensure appropriate deviation from process in order to protect vulnerable customers from harm. Challenge decisions made and fees charged where necessary to ensure fair and equal outcomes for vulnerable customers. Act on the behalf of and always in the interest of the customer. Build authentic, supportive relationships with customers requiring support. Be the conduit between the servicing teams and the customer, where the customer is vulnerable and more likely to experience harm without the appropriate support. Instil customer centricity in every transaction and deliver good customer outcomes. The role offers a basic salary to £35k and is available immediately.