Administrator & Expeditor - Customer Support
£27,000 - £29,000 (pro rata) + Training + Hybrid Working + 33 Days Holiday
Location: Farnborough
Contract: 6-12 Month Temp to Perm | Immediate Start Available
Are you a highly organised multitasker with strong communication skills and a passion for delivering excellent service? Join a global leader in water technology and become a vital part of a fast-paced, collaborative support team.
We're looking for an Administrator & Expeditor to manage customer communications, schedule visits, process orders, and support multiple departments with a variety of admin tasks-all while ensuring ERP and CRM systems are accurate and up to date.
The Role:
Handle inbound/outbound customer calls and emails, delivering outstanding service within KPIs
Monitor shared inboxes, responding or escalating queries promptly
Arrange customer site visits via phone or email and keep all stakeholders updated
Process orders and transactions accurately and efficiently, capturing all necessary details
Update ERP/CRM systems with customer, supplier, and job information
Organise and prioritise service work to meet time-sensitive demands
Flag any site issues or potential complaints to the management team
Support cross-functional teams with administrative and coordination tasks
Collaborate across departments to ensure smooth customer and operational support
Stay calm under pressure, balancing multiple responsibilities and shifting...