Service Desk Analyst
c. 32,000
Leeds, 4x a week on site
Permanent
Role Overview:
I'm working with a Leeds based organisation who are looking for an experienced Service Desk Analyst who will be providing 2nd line support to users, dealing with desktop, software, and printer issues.
Main Responsibilities:
* Providing operational support to users via the IT Helpdesk
* Assisting users via email, phone, or in person, reacting to support queries
* Support the configuration and deployment of network infrastructure (wireless access points, routers / switches, patching)
* Provide advice across several devices and OS (Windows 10, IOS, Mac OSX)
* Identify new opportunities to improve the service delivery of the Helpdesk, ensuring its efficiency going forward
Required Experience / Qualifications:
* Relevant degree or industry specific qualification (CNNA, MCSA, CCNP)
* 2+ years' experience in a similar service-desk / helpdesk type role, with hands-on experience supporting users in a face-to-face environment
* Experience supporting Windows Server and Desktop / OSX operating systems
* Experience managing active directory services
* Proven experience with one or more of the following - Linux / SQL / SharePoint / Cisco
Desirable Experience:
* Knowledge of Python
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