Lloyds Bank - Customer Support - Longton
Job Details
Location: Stoke-on-Trent, Crewe, 13 Victoria Street
Time Type: Full time
Posted On: 5 Days Ago
End Date: March 15, 2025
Job Requisition ID: 129238
Salary Range: £25,000 - £25,200
Flexible Working Options: Flexibility in when hours are worked
About This Opportunity
A full-time branch-based opportunity working 35 hours per week.
Do you want to be part of a team that makes a genuine difference to customers, businesses, and communities? As one of our Customer Support colleagues, you’ll learn, grow, and develop within an inclusive organisation focused on putting people first.
You could be in one of our branches helping our customers side by side or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat, and remote advice video calls).
You’ll learn to make the most of your best talent – helping people. You'll show you care and understand what matters to them, and if you don't know the answer, you'll have access to a supportive team that does.
From Day 1, we’ll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working, and a wide variety of career opportunities – you'll find them all here.
What You’ll Need
* Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
* The ability to quickly build relationships to give customers a fantastic experience.
* The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
* A commitment to deliver on your promises and go above and beyond for your customer.
* A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
* If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
Benefits
We offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us.
About Us
With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.
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