My client is seeking a skilled and experiencedSenior Service Desk Analystto join our IT support team. As a Senior Service Desk Analyst, you will play a critical role in providing exceptional technical support to end-users, addressing complex issues, and driving automation initiatives to improve service delivery. This role is pivotal in ensuring that users receive timely, effective, and personalised assistance, leveraging your deep technical expertise in a range of Microsoft technologies.
Key Responsibilities:
1. Front-Line Support:Provide expert-level support for end-users, handling escalated incidents and requests that cannot be resolved through self-service tools or automation.
2. Troubleshooting & Issue Resolution:Resolve complex technical issues, particularly in areas such as Windows 10/11, Office 365, printing, and local area networking.
3. Automation & Innovation:Proactively identify areas for process improvement and auto...