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Client:
Page Personnel
Location:
Greater Manchester, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
809222fdbdfd
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
* Immediate start
About Our Client
Our client is a not-for-profit organisation that is committed to improving lives and communities in the Manchester area. With a contact centre seating around 50 employees, this organisation is known for its commitment to providing high quality services and its dedication to improving the lives of its members.
Job Responsibilities
* Manage and motivate a customer service team to deliver exceptional customer service.
* Monitor and analyse customer service performance metrics.
* Develop and implement customer service strategies.
* Handle complex and escalated customer service issues.
* Coordinate with other departments to ensure consistency and efficiency in customer service delivery.
* Conduct regular training sessions for customer service staff to improve skills and knowledge.
* Promote a positive and customer-centric culture within the team.
* Comply with all regulations and standards in the not-for-profit and charities industry.
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