We here at Siamo Recruitment are working with a leader in IT based in Cirencester. A client who offers Network, Cloud, Security, and a DMSP. Thriving for over 20 years, our client's passionate IT Service Desk is expanding, creating an exciting new vacancy for a 1st Line Support Executive.
Our client takes pride in the professional and collaborative approach they provide their customers, ensuring a best-in-service feel.
This is an opportunity not to be missed with a leading employer and an excellent way to begin and gain continuous development within your career, offering training programs, external certifications, and progression avenues.
As the 1st Line Support Executive, you will become the face of the business, actively building rapport with customers and resolving their queries.
Due to our client's customer base, this role holds the working pattern of Wednesday - Sunday, 11:30 am - 8:00 pm or 1:30 pm - 10:00 pm.
Why Join Our Client?
* Excellent career development opportunities
* 25 Days + Annual Bank Holiday's Entitlement
* Free Lunches
* Company Bonus Scheme
* Regular Staff Events
* Private Medical Insurance
* Free Onsite Parking
* Above Statutory Pension Scheme
This 1st Line Support Executive opportunity will have the following responsibilities:
* First line queries on a 'one call' basis such as password and system resets, hardware-related faults and queries, desktop and app support, and new user profile creation.
* Assist with some 2nd line queries, escalating these where necessary.
* New equipment & peripheral installation.
* Conducting software & data backups.
* Report writing.
* Managing cases via the NetSuite ERP Platform.
* Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations.
* Meeting set KPI's.
* Reporting and liaising with resellers and their end users.
The ideal candidate for this 1st Line Support Executive will have:
* Proven IT support experience gained in a similar role.
* An understanding of Windows desktop operating systems and applications.
* Working knowledge of Windows Server Operating Systems, Active Directory & Group Policies, and Networking technologies would be beneficial but not essential at this stage.
* Excellent communication skills internally and externally with clientele.
* Naturally collaborative and enthusiastic.
* Passionate about building rapport with customers.
* Passionate about IT, Hardware, Software, etc.
Commutable from: Swindon, Malmesbury, Cirencester, Gloucester, Stroud, Stonehouse.
#J-18808-Ljbffr