Experian is the world's leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For over 125 years, we've helped businesses grow, consumers and small businesses access financial services, and economies and communities flourish – and we're not done.
Our 20,000 employees across 40+ countries believe in the growing possibilities for you and the world. We're investing in the future through new technologies, experienced people, and innovation to help create a better tomorrow. We employ the greatest and brightest minds who share our purpose and want to make a difference.
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Job Description
Experience Required: 1+ years
The Consumer Services Agent plays a vital role within the Consumer Operations team, part of the broader Operations Business Unit. As the first point of contact for consumer inquiries, you will support consumers across Australia and New Zealand via phone and email. This role is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships with internal and external stakeholders. As a Consumer Services Agent, you will provide industry knowledge, including legislative and regulatory insights, while delivering exceptional service as the face of Experian's brand.
If you have a background in the Customer Service industry, whether face-to-face or over the phone, are interested in expanding your Customer Experience skill set, building your relationship skills, and looking to start your career in a global company, then this is the perfect role for you!
Requirements
* 1+ years of experience with privacy legislation and industry regulations, with the ability to educate consumers on these topics (desired but not essential)
* Experience performing administrative tasks such as processing consumer report requests, amendments, and collaborating with third-party agencies
Responsibilities
* Manage Consumer Enquiries: Handle daily case and call management for consumer inquiries, providing accurate information and solutions, aiming for first-time resolution and regulatory compliance.
* Educate Consumers: Inform consumers about relevant legislation, bureau updates, and regulations to ensure they understand their credit reports and related processes.
* Support Stakeholders: Support internal and external stakeholders, maintaining strong relationships and delivering exceptional service.
* Administrative Tasks: Perform tasks such as processing consumer report requests, amendments, liaising with third-party agencies, and maintaining records.
Additional Benefits:
* Flexible working environment, hybrid model
* Flexible time off, including volunteer leave, personal leaves, and paid holidays
The confidentiality, integrity, and availability of Experian's data and our clients' data are of critical importance. Security is embedded in every role at Experian, and maintaining and supporting security is part of your daily duties.
Experian Asia Pacific leverages cutting-edge data science, inclusion, and start-up mindsets to build tomorrow's credit solutions. Innovation is core to Experian's DNA. Our diverse workforce drives our success. Everyone can succeed at Experian, regardless of gender, ethnicity, color, sexuality, physical ability, or age. If you have a disability or special need requiring accommodation, please inform us early.
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