Description
We are seeking a dedicated and reliable Customer Support Lead to join our team on a part-time basis, working weekends from 9:00 AM to 7:00 PM every Saturday and Sunday and weekdays during training and occasionally throughout employment.
Location: In office during weekdays and WFH during weekends.
Hours: 20 -30 per week
Start Date: Start Date: Week commencing 14th April or 28th April. Please note, there will be no start dates during the week commencing 21st April due to manager absence.
Rate: £15 per hour
Training: A 2–4 week training period is provided, after which you’ll be expected to carry out key responsibilities independently, without the need for ongoing supervision..
The ideal candidate will be passionate about delivering exceptional customer service while leading by example. As a Weekend Lead, you will be responsible for providing timely and effective support across multiple communication channels, ensuring customer satisfaction, and mentoring a small team of support specialists.
What you will be doing
* Customer Support: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media (Instagram), providing solutions that meet or exceed expectations.
* Weekend Availability: Ensure availability to work every weekend (9:00 AM – 7:00 PM) on both Saturday and Sunday.
* Accurate Information: Use appropriate tools and resources to provide accurate, valid, and complete information to customers.
* Customer Needs Assessment: Identify and assess customer needs, resolving issues where possible and escalating more complex concerns to Erina or appropriate team members.
* Empathy & Team Support: Maintain a positive, empathetic, and solution-oriented attitude toward customers and fellow team members, ensuring a collaborative and supportive work environment.
Key Performance Metrics:
* Customer Satisfaction Score (CSAT %): Achieve high customer satisfaction across all handled tickets.
* First Response Time: Meet designated response time targets for various types of tickets.
Skills needed
* Proven experience in customer service or support, preferably in a leadership role.
* Excellent communication skills, both written and verbal.
* Strong problem-solving skills and the ability to stay calm under pressure.
* Ability to work independently and as part of a collaborative team.
* Comfortable working in a fast-paced, dynamic environment.
What we can offer you
* A social, friendly and welcoming team based in the heart of Camden.
* Office gym membership
* Dog friendly office!
If you want to learn more about us, check out our website, Instagram and Tik Tok .
Stint was founded to empower students to work flexibly around their university studies and life commitments. But today, it’s not just the lives of students we're revolutionising. We're on a mission to transform the whole hospitality industry - helping everyone from local pubs to multinational chains operate in a more efficient and effective way.
The Stint app connects our hospitality partners to a small personalised team of their own Stinters, who work short shifts at their business week-in week-out.
And these short shifts make a BIG difference. By giving them the ability to match their labour more accurately to demand (hint: hospitality sales come in short bursts), we are improving their efficiency and their profitability.
We are now operating in 28 cities around the UK, and were named as one of LinkedIn’s Top 10 UK Startups. We have an internal team of 50 people, 250,000+ Stinters have created accounts, and we work with some of the biggest names on the high street including PizzaExpress, Honest Burger, Gail’s, Gordon Ramsay, and many more.
And we’re only just getting started.
We are looking for people who care about our mission and are passionate about what they do, take on new challenges, and want to grow with us here at Stint. We like to have fun and enjoy working hard without taking ourselves too seriously.
We look forward to working with you!