Sales Advisor - Renewals Our Renewals team are responsible for contacting existing customers to renew their contracts and sell our additional products and services. Y ou will be responsible for ensuring repeat business over the phone and maintaining good customer relationships, promoting specific products. Based in our newly refurbished Fareham offices, the goal is to increase the number of customers we have using this product and generate revenue for the business. This would represent a great opportunity if you’re looking to apply your drive and determination to a position with great earning potential and a proven development track, in a growing company committed to the growth of our employees. What do we offer? A competitive salary of up to £24,000 depending on experience OTE of £40,000-50,000 Holiday rising with each year of service Your Birthday Off - after all it's the most important day of the year Christmas Closure in addition to your annual leave Free eye tests & support towards glasses Gym Discounts Our Employee Assistance Programme offering confidential Wellbeing Support Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards Company pension scheme You'll get involved in: Contacting existing customers to retain their custom Proactively following up leads and ensuring that targets and KPI’s are met Answering questions about products or the company Asking questions to understand customer requirements and close sales Entering and updating customer information in the database Taking and processing orders in an accurate manner Going the “extra mile” to meet sales quota and facilitate future sales Ideally, you’ll have experience of: Perseverance and self-motivation to take the sales process from start to finish Customer focused with an excellent telephone manner. Adaptable to change Relationship building and management Used to working towards sales targets and agreed KPI’s It would be great if you have: Experience working with telecommunication products Who are we? We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience. Working at Aerial Direct isn’t just a career, it’s a decision to be better. It’s choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job. We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK. Our Process Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career Step 2: Meet with a member of our Renewals team, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about. Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer Our Values: All: We are one team enabling each other and the business to thrive Elite: We will be the very best that we can be for our customers and our colleagues Respectful: We show respect for our environment, our people and above all else, our customers Impeccable: We will deliver the best customer experience and service in all we do Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers’ needs Limitless: We seek continuous improvement in order to grow and develop the business We understand that some individuals may hesitate to apply for a position if they do not meet all of the listed requirements. However, we firmly believe in recognizing potential and are open to considering all applications based on the skills and experience candidates possess. We are committed to fostering growth and welcome applicants to pursue opportunities with us.