Senior Recruitment Consultant - Resourcing Housing Candidates for Local Authorities
Head of Customer Services
Location: West London
Contract Duration: 3 to 6 months ongoing
Working Hours: Mon to Fri 9am to 5pm
Office Requirement: 2/3 days a week in the office depending on service need, 4 days at the start for the first 4 weeks
Responsibilities
* Provide senior leadership to the Customer Services and Customer Insight teams and line manage the Customer Liaison and Customer Insight managers.
* Regularly liaise with senior managers across the council to ensure the teams are delivering for internal and external customers.
* Lead on the development of a comprehensive customer insight framework using existing and new data sources.
* Develop a performance management framework for the customer service and insight teams.
* Be the senior lead for all research projects commissioned by operational teams in the housing department.
* Own the department’s customer insight communication plan.
* Set targets and develop annual service plans to ensure corporate objectives are met.
Requirements
* Experience of setting stretching targets, developing service plans, and setting budgets.
* Experience working in a housing association or council.
* Experience as a Head of Customer Services.
* Experience of developing strategies and embedding them in a service.
* Experience of developing performance management frameworks and service improvement plans.
* Experience in at least one of the functions provided by the councils housing services (Repairs, Housing Management, Housing Options, Leasehold Services, Rents, Estate Services).
* Experience of managing service budgets.
We are recruiting for this position until 21/02/25.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone or email.
Please apply if you are currently working as a Head of Customer Services for a Council or Housing Association.
Seniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Other
Industries
Housing Programs
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