Join a top-tier European service provider with over 25 years of experience! Operating across Ireland, the UK, the Netherlands, and Italy, this company manage a wide range of assets from start to finish. Their proactive approach and cutting-edge technology enable them to achieve the best possible outcomes for clients, reducing regulatory burden. Be part of a team trusted by leading institutions to deliver superior service outcomes.
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Complaints Handler
Salary Range: £25,000 to £26,000
Location: Ipswich
Job Type: Full-time
We are looking for a dedicated Complaints Handler to join our clients Banking & Credit Management division. The successful candidate will be responsible for resolving complaints in line with our Complaint Handling Policy & Procedure documents, ensuring good customer outcomes, and maintaining professional communication with all stakeholders.
Day to Day of the role:
Engage proactively with customers to understand and resolve complaints using calls, emails, and letters.
Collaborate with the Operations team to oversee summary resolution complaints and ensure a smooth handover.
Keep borrower and loan information current and accurate on internal systems.
Conduct full investigations of complaints, address any customer harm, and liaise with third parties such as Solicitors, Lenders, and Regulators.
Support the Com...