All applicants must be able to provide evidence of their Right to Work in the UK.
Employee Benefits - What we offer you
We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:
* Meals on Duty:Enjoy complimentary meals during your shifts.
* 30-Minute Paid Break:Take a paid break to recharge during your shift.
* 28 days Annual Leave (Pro-Rata) - Days Increasing with Service:We value loyalty and celebrate long service by increasing annual leave days over time.
* Birthday Day Off- A day to use in your Birthday Month for you to take the time to celebrate
* Discounted Membership Fees at Nádarra Spa:Access discounted membership fees at Nádarra Spa after completing the 6-month probation period.
* Access to Hospitality Rewards:Explore a range of health and wellbeing benefits, as well as discounts on everyday goods and services through our online platform, Hospitality Rewards. Make your leisure time more accessible and affordable. Available after completing the 6-month probation period.
* NEST Pension Scheme:All eligible employees can participate in the NEST Pension Scheme with the option to opt out.
* Free Hospitality Action Employee Assistant Programme:Access specialist support services through the Employee Assistant Programme provided by Hospitality Action, free of charge.
* Gratuities and Service Charges Paid Monthly:Receive gratuities and service charges as part of your monthly pay.
* Regular Rewards and Recognition:Be recognised for your hard work with monthly, annual, and long service awards.
* Employee Discount and Staff Offers:Enjoy discounts and special offers exclusive to staff members.
* Uniform Provided for Guest-Facing Roles:Receive a uniform tailored for guest-facing positions.
* Free On-Site Parking:Conveniently park your vehicle on-site at no cost.
Role Overview
As a Sales Executive, you will be the primary point of contact for potential and current guests, managing reservations, handling bookings, and delivering exceptional customer service. This role is crucial in driving revenue by maximising sales opportunities across all hotel services, including rooms, dining, spa, activities and events. Additionally, you will be responsible for telesales efforts and driving bookings through online channels. You will answer all calls for the sales office, ensuring it operates as a central hub for all sales activities, and proactively engage with guests to enhance their experience and support the hotel's revenue goals.
Reporting to: Head of Sales
Salary: From £11.45per hour plus tips
Positions: 1 x 40 hours, 1 x 24 hours
Main Responsibilities
Sales and Reservations Management:
* Handle and convert reservations to exceed guest expectations and optimize revenue opportunities.
* Demonstrate comprehensive knowledge of The Coniston Hotel Country Estate & Spa to address inquiries effectively and drive sales.
* Process reservations for rooms, dining, spa services, activities, and special events with accuracy and enthusiasm.
* Conduct proactive follow-ups and pre-arrival calls to ensure booking accuracy and upsell additional services.
Telesales and Online Booking:
* Drive bookings through telesales by reaching out to potential clients and converting inquiries into confirmed reservations.
* Develop and implement strategies for increasing online bookings, including optimizing website content and leveraging digital marketing tools.
* Monitor and analyse online booking trends and adjust strategies to maximize revenue and enhance guest engagement.
Customer Service and Communication:
* Provide outstanding customer service on all calls, emails, and in-person interactions.
* Act as the first point of contact for guests, addressing their needs and ensuring a seamless booking experience.
* Manage special requests and preferences, ensuring they are accurately recorded and communicated.
Operational Support:
* Collaborate with the team to ensure smooth operations and efficient use of booking systems.
* Cross-reference and verify bookings from various systems (e.g., Guestline, Premier, Res Diary) to maintain data accuracy.
* Take ownership of guest interactions and work with front office team, resolve any issues, and ensure a positive experience throughout their stay.
Sales Office Function:
* Answer all calls for the sales office, maintaining it as the central hub for all sales-related activities.
* Support all functions to drive top-line revenue, ensuring the sales office contributes effectively to overall business goals.
* Engage with the team to enhance sales strategies and processes, supporting revenue growth across all hotel areas.
Event and Special Bookings:
* Manage reservations for seasonal events, special occasions, and peak periods such as Christmas and New Year.
* Ensure all relevant information is collected and communicated in advance, including dining and event requirements.
Administrative Duties:
* Confirm bookings with deposits or full payments and ensure accurate confirmation details are provided.
* Participate in daily meetings, offering feedback on performance and addressing any queries.
* Stay informed about hotel standards, special offers, and promotions, applying them to maximize bookings.
Compliance and Flexibility:
*
o Adhere to health, safety, and fire safety regulations at all times.
o Follow company policies and procedures regarding privacy, confidentiality, and data protection.
o Perform additional tasks as assigned by management, demonstrating flexibility and a proactive approach.
Person Specification
Essential
* Genuine care for guests, with a focus on exceeding their expectations.
* Previous experience in a hospitality or customer-facing role.
* Proven ability to excel in a fast-paced, system-driven environment.
* Strong communication skills, both verbal and written, with a confident telephone manner.
* Excellent organizational and multitasking abilities.
* Passion for delivering exceptional customer service.
* Flexibility in working hours to meet business needs.
Desirable
* A level of education or equivalent experience.
* Experience with hotel reservation systems and online booking platforms.
* Knowledge of the local area and hotel offerings.
* Understanding of digital marketing and online sales strategies.
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