We are looking for a Customer Care & Sales Executive to join our National Accounts team, in our Birchwood head office in Warrington. This is a full-time permanent position working 37.5 hours per week Monday to Friday.
Working as part of our National Accounts Team, our Customer Care & Sales Executives work in a fast-paced environment and face different challenges every single day. Through high performance and putting our customers first, you have great prospects for progression and additional training opportunities.
Our Customer Care & Sales Executives are responsible for maintaining the relationships of our commercial customer base. Handling inbound calls and emails, you’ll be responsible for the customer journey and ensuring each account is maximised to its full potential. The customers you will assist in this role are our large commercial clients, so great communication skills and customer focus is essential.
As a Customer Care & Sales Executive for Certas Energy you’ll have access to:
* Competitive salary
* Bonus scheme
* Progression opportunities
* Gaining experience with a leading fuel brand in the UK
* 25 days annual leave (plus bank holidays)
* Annual leave buy, sell and/or carry options
* Life assurance (4x salary)
* Certas Energy group discount scheme
* Free parking
* Hybrid working
* Annual volunteering day
Are you a Certas Energy Customer Care & Sales Executive? We’re looking for:
* Minimum of 6 months in a customer service environment or similar
* Strong IT skills
* Strong complaint management skills
* Confidence in own ability
* Ability to handle objections
* Ability to work with autonomy
* Resilient, persistent and tenacious
* Target driven / results orientated
* Confidence in identifying leads and opportunities
* Experience working towards KPI's and objectives
Company Information
Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, and more than 80 retail forecourts, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
We’re proud of our range of innovative fuel supply and management services and are committed to providing industry-leading solutions in liquid fuels, as the world's energy mix evolves towards a zero emissions future.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast-paced working environment.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an Equal Opportunities Employer.
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