Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 11am-11pm and 6pm-6am)
Salary: £12 per hour
What is in it for you?
* A competitive salary
* A friendly and supportive team
* Training, career development & progression
* Overtime opportunities
* A great selection of benefits including access to online GP services, death in service, share options, and discounts for shopping, cinema, holidays, etc.
* Free on-site parking
Main Duties
* Managing high levels of incoming and outgoing telephone calls to both clients and branches.
* Utilise software to ensure the required monitoring and compliance standards are met.
* Work as part of a monitoring team liaising with different branches nationally.
* Follow correct procedures for incident reporting and real-time monitoring.
* Work as part of a team, communicating effectively with team members and others.
* Carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
* Undertake additional duties in line with management requests as required.
* Comply with ISO 27001 standards and procedures.
* Meet individually set KPIs.
* Stay current with system information, changes, and updates.
What we are looking for
* Excellent interpersonal skills and ability to work on own initiative and as part of a team.
* Ability to work in a fast-paced environment.
* Ability to manage workload to meet team deadlines.
* A willingness to learn and develop, showing a high level of commitment and professionalism.
* Knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Desired experience
* Alarm receiving centre
* Call centre
* Customer service
Essential
* Applicants must have a 5-year checkable history.
* Must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
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