We are actively seeking an experienced and dedicated Head of Customer Service to join a leading firm. The ideal candidate will have a passion for delivering exceptional customer service and driving the customer-focused culture across the London-based team.
Client Details
My client is a top-tier financial services firm with a strong global presence
Description
Lead, manage and guide the Customer Service team, fostering a productive and positive work environment
Ensure high customer satisfaction and maintain customer relationships
Stay updated with the latest product offerings
Monitor Key Performance Indicators (KPIs) and metrics to evaluate team performance and service quality
Provide training and development opportunities for team members to enhance skills and performance
Profile
A successful 'Head of Customer Service' should have:
A degree or relevant qualification in Business Administration or a related field.
Prior experience in a customer service leadership role within the financial services industry
Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Proficiency in using customer service software and databases.
Adept at problem-solving and decision-making.Job Offer
A salary range of £60,000 - £70,000 GBP, plus benefits.
Generous holiday leave.
An inclusive and collaborative company culture.
Opportunities for professional development and progression within the Technology & Telecoms industry.
A key role in a large organisation based in London.We welcome all qualified candidates who are passionate about customer service and are eager to lead a team in this dynamic firm