Junior 1st Line Support Admin. ABOUT THE COMPANY At Influential, we are a boutique systems integrator and top-tier Microsoft partner, designing and delivering high quality technical, team augmentation and recruitment solutions to 200 global clients, including famous names such as Church of England, Informa PLC, Fremantle, Deloitte, BlueScope Steel as well as many councils, universities, and colleges, alongside parts of the healthcare system. ABOUT THE ROLE We are currently looking for a 1st Line Support Admin to work as part of a dedicated Support Team. This is an excellent opportunity for an individual with initial experience who wishes to advance their career while learning about new approaches, with talented colleagues that will support your development and growth. In this role you will be responsible for analysing and solving complicated technical issues. You will adhere to the company IT standards and will participate fully in the Incident management lifecycle. You will work closely with clients, internal teams and 3rd Party vendors to ensure that problems are resolved. The role is based full-time at our offices in Maidstone, Kent. RESPONSIBILITIES Providing day-to-day technical support and consultancy to clients. Building, configuring and installing relevant software. Basic troubleshooting of network technology including LAN’s & WAN’s, Firewalls & switches. Resolve incoming internal or external businesses and end user's problems via telephone and e-support. Respond to service, product, technical questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement. Proactively assist customers to avoid or reduce problem occurrence. Engages team members for support as required to ensure internal or external business and end user SLA demands are met. Azure, Exchange, and Server (hosted and On-Premises) - installation, upgrades, support and maintenance. Office 365 including SharePoint and OneDrive implementation and support. Investigation of internet issues and failures and installation of equipment. Creation and updating of site documentation and support requests. REQUIRED SKILLS Experience dealing with customer queries Excellent analytical and problem-solving skills Advanced proficiency with case management databases and tools Phone and remote support experience Microsoft MCSA certification highly desirable CompTIA Network and Security certification desirable Demonstrate experience supporting business customers within an MSP environment Substantial experience of MS Windows and Office, both previous and current versions Detailed understanding of networking and firewall setup and operation NICE-TO-HAVE SKILLS Familiarity of Agile delivery, ceremonies, and concepts Background in commercial software delivery or similar services BENEFITS Flexible working Pension plan with company contribution Life insurance (4 x base salary) 24/7 access to online GP YuLife health & wellbeing Cycle to work scheme Electric vehicle scheme Instant access to Perkbox, giving you a wide variety of perks and benefits, plus curated wellbeing tools to look after your physical and mental health 30 days of paid holiday (including public holiday) APPLICATION Please submit the following items with your application: Cover letter explaining why you are suitable for the role and what excites you about working in this role for our business Up-to-date CV STRICTLY NO AGENCIES