Happy Jobs NI is delighted to be recruiting on behalf of a leading machinery and equipment specialist, seeking an experienced Customer Support & Parts Coordinator to join their growing team. This is an excellent opportunity for a detail-oriented and customer-focused professional to play a key role in the aftersales and spare parts department, ensuring first-class service and technical support to customers. If you have a passion for customer service, technical support, and inventory management, this role offers an exciting career opportunity within a well-established company. The Role As a Customer Support & Parts Coordinator, you will be responsible for identifying, sourcing, and coordinating spare parts for customers and field engineers. You will provide expert advice on parts availability, pricing, and delivery times, ensuring smooth operations across the Parts & Aftersales Department. Key Responsibilities: Act as the first point of contact for customer enquiries via phone and email. Identify and source spare parts using online machine manuals and technical diagrams. Provide customers with parts availability, pricing, and lead time information. Support field engineers by ensuring timely sourcing and delivery of necessary parts. Maintain an accurate stock control system to ensure efficient parts availability. Process warranty returns and liaise with suppliers to resolve any issues. Coordinate courier transportation of parts, ensuring timely and accurate deliveries. Ensure all paperwork related to orders, inventory, and shipments is completed accurately. Work collaboratively to ensure the Parts & Aftersales Department runs smoothly and efficiently. What We're Looking For The ideal candidate will have: GCSEs including Maths and English or equivalent qualification. Experience working in a customer service, aftersales, or parts support role. Ability to organise, prioritise, and manage workload efficiently. Strong communication skills, both verbal and written. Proficiency in Microsoft Office and other inventory management systems. The ability to work under pressure and problem-solve efficiently. Knowledge of the woodworking or metalworking machinery industry (desirable but not essential). You may also find this opportunity appealing if you are currently working as a Parts Advisor, Aftersales Coordinator, Service Administrator, Inventory Coordinator, Customer Support Representative, or Technical Support Advisor. Salary & Benefits £25,000 - £35,000 per annum, depending on experience. 30 days annual leave. Company pension scheme. Onsite car parking. Full training provided to ensure success in the role. Permanent, full-time position with long-term career prospects. Location & Hours Based in Moneymore, Northern Ireland. Full-time, Monday to Friday. Apply Today We are processing applications as they are received, so early application is strongly encouraged. If you are ready to take the next step in your career, submit your CV or contact Happy Jobs NI at for more information. Skills: After Sales Parts Advisor Customer Care Customer Service Spare Parts