Ready to be the first line of defence for IT issues? ???? Do you thrive on solving problems and providing excellent customer support? We’re looking for a 1st Line Support Analyst to join an ambitious IT Managed Service Provider based in Portsmouth. If you love troubleshooting and have a passion for technology, this could be the perfect role for you What’s in it for you? Salary : £26,000 per annum 15% on shift allowance - OTE of £30,000 per annum Location : Portsmouth - Office based 5 days a week, covering a 24/7 rota Growth : Be part of a company that values development and continuous learning. Impact : Play a key role in ensuring customer satisfaction by resolving IT issues swiftly and efficiently. What you’ll do: Be the first point of contact for all reported IT issues, ensuring prompt and effective troubleshooting. Manage and triage tickets, escalating to the appropriate teams when needed. Provide technical support for desktops, laptops, and common software applications. Support Microsoft 365 environments, including Exchange, SharePoint, and OneDrive. Troubleshoot basic networking issues, including DNS, Wi-Fi, and VPNs. Maintain communication with customers throughout the resolution process, ensuring a smooth and efficient service. What we’re looking for: Experience : You’ve worked in an IT support role, managing tickets and providing end-user support. Tech-Savvy : Confident supporting Microsoft 365 and troubleshooting basic network issues. Problem-Solver : You can think on your feet and find solutions quickly, even under pressure. Communication : Strong verbal and written skills to explain technical issues in a clear, friendly manner. Team Player : You enjoy collaborating and sharing knowledge to help the team succeed. Why this role? This isn’t just about resolving IT issues — it’s about being a key part of a team that delivers excellent customer service. If you're looking for a role where you can grow, develop, and make a real impact, we’d love to hear from you. Ready to join a company that invests in your future?Send your CV to kate. amos mexasolutions. com and let’s chat about how you can make a difference